WE Talent are working with a major UK organisation who are seeking an experienced Business Operations Manager to lead a new Central Business Support team. This role is key to driving efficiency, consistency and scalability across sales support services, enabling commercial teams to focus on value-adding activity.
You’ll manage a regionally aligned team, oversee core operational processes, and represent the function in business-wide change and transformation initiatives.
Contract: Full-time, permanent, 4 days on-site with 1 day travel around the UK.
Key Responsibilities
* Lead, coach and develop a centralised Business Support team.
* Define and monitor SLAs/KPIs, ensuring high-quality service delivery.
* Oversee quoting, cost book management and ERP administration.
* Collaborate with Sales, Transport, Finance and Shared Services to resolve issues and improve processes.
* Lead continuous improvement, standardisation and digital adoption (PowerBI, SharePoint etc.).
* Liaise with customers, suppliers and internal stakeholders to support profitability and service excellence.
* Report on performance trends, risks and operational improvements.
Skills & Experience
* Strong background in sales operations, business support or operational leadership.
* Experience with ERP systems.
* Proven ability to lead centralised or shared service teams.
* Skilled in reporting, data accuracy, workflow management and process improvement.
* Confident communicator, able to engage at all levels and across functions.
* Experience in construction materials or logistics is advantageous but not essential.
Personal Qualities
* Highly organised, proactive and improvement-focused.
* Commercially aware and results driven.
* Resilient, adaptable and collaborative.
Apply now to be considered for this position!
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