Champneys Head Office
Contract: Full Time
Salary: up to £12.21 per hour
About Us
Champneys is a luxury spa brand with a rich heritage, offering a haven of tranquillity and wellness across our six locations. We’re passionate about wellbeing, indulgence, and offering an exceptional guest experience — and our digital presence is an extension of that.
We’re looking for a creative and proactive Social Media Assistant to join our growing team. This is a fantastic opportunity for someone who lives and breathes social media, has a keen eye for trends, and loves connecting with influencers and online communities
Key Responsibilities
Influencer Outreach & VIP Liaison
* Proactively manage influencer outreach through Instagram, TikTok, and email
* Tailor and coordinate influencer visits across resorts (dates, treatments, room preferences, etc.)
* Create and send VIP arrival forms to appropriate resort teams
* Follow up with influencers post-visit to request content and feedback
Social Media Engagement & Community Management
* Monitor and manage DMs and comments across Champneys, Mottram Hall, and Eastwell Manor Instagram and Facebook accounts
* Respond to customer service queries, general questions, and complaints in a professional and timely manner
* Engage with comments and content from influencers, brands, and our community
Content Creation & Trend-Led Campaigns
* Capture high-quality photo and video content around resorts (spa, fitness, treatments, rooms, retail products, etc.)
* Plan and create TikTok and Instagram content in line with current trends and resort promotions
* Work closely with the marketing team to ensure brand tone and aesthetic are maintained
Research & Competitor Insights
* Conduct regular competitor audits to identify best-in-class social media practices
* Present findings on social trends, grid design, content themes, and creative templates
Collateral & Visual Assets
* Design digital invitations, itineraries, and mood boards for PR events and brand days
* Support with visual planning and styling for events and influencer activations
Reporting & Admin
* Compile a monthly marketing report showcasing social media performance, influencer activity, and key highlights
* Liaise with competition winners, confirming prize details and arranging bookings
Key Skills & Experience
* Strong understanding of Instagram, TikTok, and Facebook
* Experience in influencer marketing or PR (preferred but not essential)
* Confident in capturing and editing photo and video content on mobile
* Good eye for aesthetics, trends, and brand voice
* Excellent written and verbal communication
* Organised, proactive, and adaptable in a fast-paced environment
* Experience with Canva, CapCut, Later.com, or other design and scheduling tools
Working Hours & Location
* Monday to Friday, 9:00am – 5:30pm (with occasional evening/weekend social cover or events)
* Based at Champneys Tring with hybrid working options available
* Occasional travel to our other resort locations for content creation and experiences
Perks
* Visit and create content across all Champneys locations and experience the resorts firsthand
* Opportunities to attend influencer and press events and collaborate with brands
* Staff perks including resort visits, discounts, and wellness experiences
Tools & Platforms
* Instagram, TikTok, Facebook
* Canva, CapCut, Later.com (or similar scheduling tools)
Why Join Us?
* Work with a luxury wellness brand at the forefront of UK hospitality
* Be part of a dynamic and creative marketing team
* Opportunities for growth, creativity, and hands-on experience in social media and marketing
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App technology for all our essential forms
* In house social media connecting our Champneys Family
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Free parking
* Professional Uniform
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