The successful candidate will ensure the smooth running of the warehouse while delivering excellent service to customers at the trade counter. Key Responsibilities Serving customers on the trade counter and providing product advice Processing sales orders, payments, and invoices Picking and packing customer orders from the warehouse Loading and unloading deliveries Checking goods in and ensuring stock is stored correctly Maintaining accurate stock control and reporting shortages Keeping the warehouse and trade counter clean, organised, and safe Building strong relationships with local trade customers Requirements Previous experience in a plumbing, heating, or builders merchant environment preferred Knowledge of plumbing and heating products is highly desirable Experience in warehouse operations or trade counter sales Good customer service and communication skills Ability to work in a fast-paced environment Basic IT skills for processing orders Forklift licence desirable but not essential Personal Attributes Reliable and punctual Team player with a positive attitude Organised and able to prioritise workload Friendly and professional with customers Whats on Offer Competitive salary Stable, long-term role with a well-established merchant Supportive team environment