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Regional Office - EAME
GB - ENG - London
Professional Staff/Corporate
Full-time
Local
Summary
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
Why Now
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
Your Role
The Global Sales Director – TMC / Consortia leads the strategic growth and management of Hyatt’s TMC and Consortia partnerships across the EAME region. The role drives revenue and market share through strategic account planning, strong partner relationships, and effective activation of global agreements.
Working closely with global, regional, and hotel teams, the role ensures Hyatt is positioned as a preferred supplier across intermediary channels and delivers measurable commercial outcomes. Reports to the Director, Intermediaries – EAME.
Demonstrates the ability to deliver high quality work in support of Hyatt’s standards and processes. Demonstrates strong commercial acumen and the ability to deliver measurable results against revenue targets. Builds strong partnerships internally and externally across regions and teams. Strong presentation, negotiation and influencing skills with senior stakeholders. Demonstrates proactive thinking and the ability to identify and act on growth opportunities. Maintains a strong customer‑centric approach, ensuring Hyatt remains a preferred partner.
Your Responsibilities
Strategic Account Leadership
* Manage and develop a portfolio of strategic Travel Management Company (TMC) and Consortia partnerships across the EAME region.
* Develop and execute Strategic Account Plans (SAP) aligned with Hyatt’s broader commercial strategy.
* Build and maintain strong relationships with senior leadership and key buying influencers within intermediary organisations.
* Lead joint business planning initiatives with partners to drive revenue growth, customer engagement and market share.
* Ensure effective activation and regional pull‑through of global agreements and partnership programs.
* Monitor market trends, agency consolidation, and evolving distribution models to inform strategy.
Revenue Growth & Commercial Performance
* Drive incremental revenue across Hyatt’s portfolio through strategic intermediary partnerships.
* Support and influence pricing strategies managed through global TMC programs. Increase SME program growth for Hyatt.
* Identify opportunities to grow corporate transient segments through intermediary channels.
* Collaborate with property sales teams to align pricing and account strategy.
* Monitor account performance using Hyatt analytics platforms and industry data tools, identifying opportunities for growth and market share expansion.
* Ensure delivery against assigned revenue targets and performance KPIs.
Partnership Development & Market Positioning
* Position Hyatt as a preferred global partner within the intermediary ecosystem.
* Strengthen relationships with agency leadership, travel buyers, and consortia network decision makers.
* Represent Hyatt at industry conferences, partner forums, trade shows and customer events.
* Develop initiatives that enhance ease of doing business with Hyatt for intermediary partners.
* Provide competitive intelligence and industry insights to inform Hyatt’s commercial strategy.
Cross‑Functional Collaboration
* Collaborate with Global Sales teams, Regional Offices, General Managers, Sales Leaders and Revenue Leaders to maximize opportunities from intermediary partners.
* Serve as a subject matter expert on TMC/Consortia distribution strategies.
* Support hotels and regional sales teams with guidance on leveraging intermediary partnerships.
* Work closely with internal stakeholders to ensure alignment of account strategies across Hyatt’s global portfolio.
Qualifications
Your Qualifications & Experience
* Significant experience in hospitality global sales, corporate travel, or intermediary distribution
* Strong knowledge of the TMC and Consortia landscape
* Proven experience managing strategic partnerships with global travel intermediaries
* Strong analytical skills with the ability to use sales data and market insights to inform strategy
* Excellent relationship management and negotiation skills
* Ability to operate effectively in a global, matrixed organisation
* Fluent in English; additional languages an advantage
* Willingness to travel internationally as required
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