Position: ETRM Trading Systems Business Analyst Location: Canary Wharf, London 60% Duration: 6 months Role Summary A Business Analyst provides enduring deep domain expertise to bridge the gap between business goals and technology solutions. Using techniques such as data analysis, customer and partner interviews and workshops, they gather, refine, and define business requirements and then collaborate with technology colleagues to deliver solutions that meet business needs, ensuring successful roll-out and adoption of solutions. Role Responsibilities : User research: Engage with users, observe and analyze their workflows, and extract relevant insights about how they perform a process and interact with a product or system. This involves uncovering pain points, process mapping, pattern recognition, and connecting learnings to potential solutions. Requirements definition: Take responsibility for eliciting requirements through various techniques such as interviews, workshops, and document analysis. They lead workshops to assemble and refine requirements, consider tradeoffs, and ensure a clear understanding of system constraints. Additionally, they collaborate with design teams to develop solutions that meet both business needs. Relationship management: Build strong relationships with commercial and technology partners at all levels within a distributed team, ensuring effective communication, alignment and collaboration. Business process change: Lead business process workshops to analyze and map business processes, find opportunities for process improvements, and implements changes to enhance efficiency and effectiveness. Data analysis: Analyze and model data requirements, understand data models and database design to support sophisticated datasets, and provide insights and recommendations based on data analysis to support decision-making. Service delivery: Diagnose issues and work closely with other support teams across functions to understand defects, drive minor improvements, and document change requests clearly and concisely in order to bring quick resolution. Required Skills Strong analytical and problem-solving skills. Superb oral and written communication skills. Ability to build positive relationships with a variety of domain experts. Technical proficiency in areas such as data analysis and modelling, service design, and application design. Commodity (ideally Oil) Trading domain knowledge, especially in the Front Office. The competencies for a business analyst at this level include a skilful understanding of the core principles and practices of business analysis. At this grade, a business analyst is expected to have comprehensive theoretical, technical, and sometimes specialized knowledge that they use to solve difficult problems and complete complex tasks independently. Specifically, they should be proficient in areas such as requirements definition, stakeholder management, service delivery, testing, business process change, and data analysis. This level of competency allows them to lead initiatives and see them through to the end, demonstrating a high level of skill and expertise in their domain. Preferred experience: Bachelor’s degree in business administration, Information Technology, or a related field, or equivalent experience. Demonstrable experience as a Business Analyst or in a similar role. Familiarity with business analysis tools (e.g., ADO, Power BI, Visio). Qualifications: Bachelor’s degree in business administration, Information Technology, or a related field, or equivalent experience.