We have an exciting opportunity for a Community Support Worker to join our team. Are you resilient, empathetic, and ready to make a real impact? Whether you’re a recent graduate or someone driven by a passion for social change, this is your opportunity to step into a meaningful role as a Community‑Based Support Worker. You’ll work directly with individuals involved in the criminal justice system, supporting their rehabilitation journey through guidance, encouragement, and practical help. If you studied criminology, psychology, social work, or a related field, your knowledge and compassion are exactly what we need. Join a dedicated team committed to building safer communities and a brighter future.
As a support worker you will be expected to perform duties for a caseload of participants in a community environment. Starting with the first exchange and assessment with the participant, you will continue to provide guidance and encouraging support throughout their sentence by delivering interventions one‑on‑one and in group work to assist participants in overcoming challenges, reintegrating back into their communities, and completing the course. This initiative’s goal is to establish safe spaces where people who have undergone rehabilitation can engage in a range of positive activities that increase social acceptance, improve their general health, and provide them with the skills needed to meet the many obstacles faced daily.
Our successful candidate will ideally have experience in probation/social care or the criminal justice sector. We appreciate that not everyone can tick every single box, so we’re looking for someone who is confident, comfortable working with a diverse range of people from a variety of backgrounds and circumstances, and can coach/mentor them.
In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
* 2 Volunteer Days
* Pension – 5% Employee / 5% Employer
* Healthcare Cash Plan, incl. 3 × salary life assurance
* Annual salary pay review
* Refer a friend scheme
* Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme, and additional voluntary benefits
Interested? There’s an easy route below to upload your CV. If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Communities and Education Division is part of an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland. People are at the front, centre and heart of every service we provide, and each decision we make.
Location: Plymouth
Hours: 37 hours per week
Contract: Permanent
Closing Date: 19 January 2026
Key Responsibilities
* Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
* Collaborate closely with volunteer peer mentors and/or mentors to manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
* Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
* Ensure effective case management and coordination of risk, with a particular focus on safeguarding of adults and children—this includes the timely notification of concerns regarding changes in individual risk to the Probation Service and adherence to systems, policies and procedures to support risk management.
* Ensure all contractual targets are met.
Skills and Experience
* IAG Level 3 – desirable
* Experience managing a caseload of participants – desirable
* Knowledge of inputting and retrieving electronic data and maintaining computer‑based information systems in an accurate and timely manner. Experience in a target‑driven environment.
* Excellent verbal, non‑verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
* Ability to motivate and sustain engagement of individuals.
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