Overview
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Main purpose of the job
Provide modern, customer-focused, efficient and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. This role will focus on providing administrative support to the Housing Service, with potential to support other Directorates in the future.
Summary of responsibilities
* Provide proactive business administrative support across various directorates.
* To undertake all administrative work associated with the ordering and tracking of repairs/disrepair specifications through to completion, including liaison with residents, contractors, surveyors and other stakeholders and effective use of key IT systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
* To work with colleagues in other areas of the service to resolve operational issues, complaints and enquiries, ensuring Lewisham Council's deadlines for responses is complied with.
* To manage the delivery of complex repairs and damp and mould as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices/under-performance which will lead to delays and/or unsatisfactory outcomes.
* To support the design and implementation of high quality administrative and management information systems to support the work of the service, including ongoing evaluation and review.
* Provide background information to enable staff to respond fully to reports of housing disrepair, complaints and other enquiries.
* Collate and produce reports and statistical information for pre and post inspections, contractor performance and other issues relating to contract management.
* Support the organisation of statutory visits, meetings and case conferences (including preparing papers, inviting attendees, booking travel).
* Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times.
Experience and qualifications
* Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards.
* Demonstrable experience of dealing effectively with the public face to face, by telephone and via web enquiries.
* Experience of working within a busy team.
* Experience in handling contentious and confidential issues in an effective manner.
* Experience in working within a pressurised environment, prioritising and organising conflicting workloads.
* Experience of liaising effectively with both statutory and non-statutory agencies.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Other
Industries
* Administrative and Support Services
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