Job Description
**As our next Front Office Team Leader, you…**
* Are the 'face of' The Ibis London Canning Town – think of yourself as our guests' first smile and last goodbye! You'll extend a warm welcome to everyone who walks through our doors, putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay.
* Guide and support your team like a seasoned pro, supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach, part cheerleader!
* Sharpen your sales skills and help your team deliver world-class results that'll make everyone proud.
* Champion the hotel's targets with enthusiasm and drive, turning goals into wins. You're the energy that keeps the team fired up and motivated!
* Bring your A-game to guest relations. If you're confident, adaptable, and brilliant at recognising all guests, especially those who need that extra special touch, join our team today!
* Build strong working relationships across all departments, keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. You're the glue that holds everything together!
* Work independently and efficiently, keeping things running smoothly even during those overnight hours, if needed.
Qualifications
* Previous experience as a receptionist or in a similar role (bonus points if it's been in the hospitality industry!).
* Strong numerical and analytical skills.
* Experience with Opera PMS or similar systems is a nice-to-have, but not a deal-breaker.
* Comfortable navigating financial software and hotel management systems like a pro.
* Excellent customer service and communication skills.
* The ability to work independently and stay efficient without needing constant check-ins.
* You're adaptable and thrive when juggling multiple priorities at once.
* Fluency in English, both written and verbal; clear communication is your jam.
* Solid computer skills and familiarity with standard office software.
* A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.
Additional Information
Why Join Us?
* Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
* Opportunity to grow in the company
* Career Growth: We invest in our people and offer opportunities for professional development.
* Supportive Team: Work with a group of dedicated and passionate professionals.
* Competitive Compensation: We offer a comprehensive salary and benefits package.
* Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability)
* Discount for you and your friends & family in all Accor Hotel worldwide