Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.
Key Responsibilities
* Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes
* Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews
* Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages
* Define business rules for customer risk classification and review frequency determination
* Design workflow automation for AML risk review processes and case management
* Create functional specifications for workflow orchestration platforms
* Analyze current manual processes and identify automation opportunities
* Design escalation matrices and approval workflows for high-risk customers
* Develop requirements for customer 360 degree risk views and consolidated risk profiles
* Support integration of workflow solutions with KYC utilities and external data providers
* Design management information (MI) dashboards for workflow monitoring
* Create user stories and acceptance criteria for development teams
* Develop process documentation and standard operating procedures
Required Skills & Knowledge
* Workflow Design: Expertise in designing complex business workflows and case management systems
* Customer Lifecycle: Deep understanding of KYC/CDD/EDD processes and customer risk management
* AML Risk Review: Experience with periodic review, trigger-based review, and ongoing monitoring workflows
* Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations
* Process Optimization: Experience with Lean/Six Sigma or similar process improvement methodologies
* Systems Integration: Knowledge of integrating workflow platforms with CRM, KYC, and AML systems
* Data Management: Understanding of customer data models, risk data aggregation
* Regulatory: Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach
Preferred Qualifications
* CAMS, CFE, or equivalent AML certification
* Certification in process improvement (Lean, Six Sigma)
* Experience with workflow platforms (Pega, Appian, Camunda, or similar)
* Knowledge of customer journey mapping and design thinking
* Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)
* Experience with case management and investigation platforms
* Understanding of robotic process automation (RPA) in AML operations
* Previous experience at Singapore banks on KYC/AML transformation projects
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