Overview
Customer Service Advisor – Northampton (NN5). Monday – Friday 1 weekend day every 2 weekends (day given back in the week). Shifts Available: 8AM-5PM or 11AM-8PM. Hourly rate - £12.21ph. Temporary ongoing with the potential to become permanent after 12 sucessful weeks.
We are proud to be partnering with an exceptionally logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you.
Duties
* Inbound customer calls relating to queries around the delivery of their goods
* Speaking with delivery drivers, scheduling their next drop and/or confirming arrival at a customer's location
* Booking in deliveries with customers
* Writing emails to customers
* Updating and maintaining the database with address details, or updates on the query
The Candidate
* Exceptional customer service skills
* Exceptional communication skills both written and verbal
* MS Office - Word and Email
* Happy to be on the phone
If you are interested in this Customer Service Advisor role, please apply now!
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