We are currently recruiting for a Customer Care Manager on behalf of a prestigious 5-star housebuilder based in Cheshire.
In this role, you will lead and develop a high-performing team of five Customer Care Coordinators, ensuring exceptional service delivery and customer satisfaction at every stage of the homeowner journey.
As Customer Care Office Manager, you will oversee the frontline of our customer service operation, managing a team of Coordinators and Administrators dedicated to providing timely, empathetic, and professional support. Your leadership will be instrumental in maintaining the highest standards of customer care, driving team performance, achieving service targets, and ensuring every customer receives a positive and seamless experience with the business.
1. Lead and manage the Customer Care Office team, providing coaching, support, and structure to enable them to perform at their best.
2. Oversee all customer communications - ensuring every enquiry, issue, or concern is handled professionally, promptly, and in line with agreed SLAs.
3. Drive performance and consistency, supporting your team to meet service targets and ensuring all systems and processes are follo...