CASUAL EVENTS BAR MANAGER - Kingsholm Stadium, Cheltenham Racecourse and other exciting venues/ events!
Job Summary: We are looking for an experienced, dynamic Bar Manager to lead our bar operations, ensuring exceptional service, product quality, and customer satisfaction. As a Bar Manager, you will oversee a team of bar staff, maintain stock levels, and ensure compliance with health, safety, and licensing regulations. A Personal License is required for this role.
Key Responsibilities:
1. Operations Management:
* Oversee day-to-day bar operations, ensuring smooth and efficient service.
* Monitor and improve service quality, creating a pleasant customer experience.
* Manage bar setup, service, and closing procedures during events.
1. Staff Management:
* Train, supervise, and motivate bar staff to maintain high service standards.
* Ensure adequate staff coverage for all shifts and events.
* Address performance issues and maintain a positive team environment.
2. Drink Quality & Safety:
* Ensure all drinks meet high standards for quality, taste, and presentation.
* Enforce health and safety regulations and ensure proper drink handling and storage.
* Ensure compliance with alcohol licensing laws.
3. Customer Service:
* Ensure customer needs are met promptly and efficiently.
* Handle customer feedback, complaints, and special requests professionally.
* Foster an inviting atmosphere that promotes customer retention.
4. Inventory & Stock Maintenance:
* Maintain appropriate stock levels to prevent overstocking or shortages.
* Ensure timely ordering and replenishment of beverages and supplies.
5. Health & Safety Compliance:
* Adhere to alcohol licensing laws, including age verification and responsible alcohol service.
* Maintain cleanliness, food and drink preparation standards, and workplace safety.
Qualifications:
* Proven experience in bar management or hospitality operations.
* Strong leadership, organizational, and customer service skills.
* Knowledge of alcohol licensing laws and health and safety regulations.
* Ability to handle pressure and manage multiple tasks efficiently.
* Personal License Holder (Mandatory).
Work Environment:
* Fast-paced, customer-facing setting that requires weekend, holiday, and late-hour availability.
* Physical requirements include standing for extended periods, lifting supplies, and managing equipment.
This role is for a motivated leader who can bring energy and expertise to deliver an exceptional customer experience in a high-energy environment.
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