Entry-Level Customer Support (Software) - Shoreditch, London
Salary: £25,000 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday (Office-based)
Are you a recent graduate with strong customer services & IT skills. We're looking for an enthusiastic and tech-savvy individual to join our growing support team in Shoreditch, London.
Role Overview:
As a Customer Support Representative, you'll be the first point of contact for our clients, assisting them via phone and email with software-related queries. You'll play a vital role in ensuring customer satisfaction by delivering clear, friendly, and effective support.
Key Responsibilities:
Handle incoming calls and emails from clients
Troubleshoot and resolve software issues or escalate when needed
Provide clear guidance and follow-up to ensure issue resolution
Record and track customer interactions accurately
Deliver a professional and helpful service experience
Ideal Candidate:
A recent graduate or someone seeking an entry-level opportunity
Strong general IT skills and confidence with speaking to customers over the phone
Excellent verbal and written communication skills
Friendly, patient, and solutions-focused attitude
Able and willing to work from our Shoreditch office, Monday to Friday
Desirable Experience:
Previous experience in a customer service or support role
Familiarity with operating systems such as Mac OS, iOS, and Chrome OS
What We Offer:
£25,000 annual salary
Supportive team environment and hands-on training
Clear path for progression within a growing company
Modern office space in the heart of Shoreditch
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people