Technical Support Officer
The closing date is 28 April 2026
Our Technical Support Officer will work as part of our EUD Team, in order to support and manage our desktop environment and provide a high‑quality service to the healthcare community and GP surgeries.
Responsibilities
* Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels.
* Provide a high technical level of fault diagnosis support for all desktop equipment and associated specialist peripheral devices; report any problems to maintenance companies as necessary.
* Build and develop productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non‑technical teams, other NHS organisations and external suppliers.
* Maintain existing documentation, including the creation of installation and user scripts.
* Take responsibility for own workload.
* Provide a high technical level of fault diagnosis support for iOS devices, with an understanding that allows diagnosis and fault‑finding.
* Candidate must have a FULL UK MANUAL DRIVING LICENSE.
Qualifications – Essential
* NVQ level 4 in information technology or equivalent knowledge gained by experience.
* Technical knowledge of MS operating systems and applications.
* Technical knowledge of desktop PC and peripheral hardware.
* Technical knowledge of iOS devices.
* Demonstrable experience of implementing and supporting desktop PCs, laptops, mobile devices and peripherals.
* Experience of supporting end users in a corporate environment.
* Substantial, proven, relevant experience working within a Desktop or EUD environment.
* Evidence of good communication skills.
Qualifications – Desirable
* CompTIA A+ Certified.
* Microsoft Certified Professional (MCP) or equivalent qualification.
* MCITP Certification focused on desktop support, e.g. MCITP: Enterprise Desktop Administrator on Windows 11, or legacy equivalent e.g. MCDST.
* Office 365 certification – Microsoft 365 Fundamentals MS‑900 or equivalent qualification.
* Sound working knowledge of networking or knowledge of networking protocols, server technologies relevant to the end‑user computing environment.
* Substantial experience working in a healthcare IT environment.
* Evidence of good communication skills in an IT EUD role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore requires a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About the Employer
Torbay and South Devon NHS Foundation Trust
Regent House, Regent Close, Torquay, TQ2 7AN
https://www.torbayandsouthdevon.nhs.uk
#J-18808-Ljbffr