At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation.
Our service is focused on our partnership approach with our clients and the student experience.
So, what are you waiting for? Join a Community that cares about you!
More about the role
We are looking to recruit a Customer Service Advisor on a permanent basis. You will be responsible for the delivery of outstanding customer service, providing an exceptional meet & greet service as well as supporting Back of House functions such as parcel delivery and contractor liaising. You will also be asked to assist with organising events.
This role is based on site 5 days a week at Brunswick House, 87 Newmarket Road, Cambridge, CB5 8EN with working hours of 9am – 5.30pm. This role is Monday to Friday but occasional weekend work might be required during July, August and September.
Each team member is willing to learn about other roles within the team and assist each other with workload. We are constantly looking at ways to improve our service and suggestions for improvement are welcomed.
At Places for People, we are committed to a safe working place so a basic DBS check is mandatory.
For a full lust of role duties please download the Job Profile
More about you
A ‘can do' attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner.
The successful candidate will have:
1. Experience in a similar role (Receptionist or customer service experience),
2. Worked within the property industry,
3. Worked with IT packages such as MS Word, Excel,
4. Excellent communication skills.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
5. Competitive salary, with a salary review yearly
6. Training and development
7. Extra perks including huge discounts and offers from shops, cinemas and much more.