Areyou looking for a change, if so, have you considered working in outpatients. Weare looking to recruit an experienced Clinical Support Worker who is highlymotivated and enthusiastic to join our Hand and Plastics Outpatient departmentat LGI.
The successful candidate will be flexible,able to work effectively as part of a team and manage the pressure of workingin very busy environments. You must be passionate about providing an excellentexperience for patients and supporting new staff and students on placement.
Thepost holder will work closely with nursing, medical and admin staff, to providea smooth caring and efficient service for patients.
Youwill need to have healthcare experience, excellent communication skills, apositive personality and a mature and professional approach to your work. Previous Computer skills, phlebotomy, ECG andsome wound care experience would be helpful but full training will beprovided. The successful applicant willbe able to deal with the public in a sensitive and polite manner, particularlysupporting those who are vulnerable or have additional needs while in ourdepartments and be flexible in their approach to duties of work.
Theopening hours for Hands and Plastics Outpatients is 08.00–18.00 with someopportunity for weekend working if required.
Fulland part time hours will be considered but It may not be always possible towork long days due to service delivery need.
Main duties of the job
Thejobholder will be actively involved in providing direct and indirectcompassionate care for patients in support of the multidisciplinary team. Thejobholder will undertake a range of delegated clinical patient care dutiesunder the support and supervision of a registered practitioner.
Thejobholder will assist in the overall implementation and evaluation of care aspart of the multi professional team. The jobholder is expected to plan,implement, deliver and maintain high standards of patient care. The jobholder will be skille d in taking appropriate action(s) and acting on own initiativeto achieve the planned outcome.
Thejobholder will contribute to the maintenance of an environment for effectivecare.
Thejobholder will be expected to lead a team of clinical support workers andapprentice clinical support workers.
Thejobholder will be expected to practice in accordance within Trust policies,guidelines, standards and statutory requirements and operate within definedcompetency boundaries.
Thejobholder will work within a ward, clinical department or community settingas part of a multidisciplinary team.
Thejobholder must comply with the wearing of PPE as appropriate to the clinicalsituation – this may involve wearing face masks for a considerable length oftime.
About us
Our values are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:
* Accountable
* Empowered
Allour actions and endeavours will be guided and evaluated through these values.
Additionally, the following are core values which relate specifically to this post:
* Respect the contribution of all members within the team and the importance of working together to provide quality and safe patient care.
* Commitment to contributing to a quality service in an efficient and effective manner.
* Commitment to ensuring each person is entitled to respect, dignity, equal and human rights.
* Recognises the importance of confidentiality.
* Commitment to support, uphold and demonstrate the core values and behaviours of LTHT.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
Communication and Working Relationship
Establish and maintain effective communication with patients, families, carers and patient groups.
Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward/department.
Assist in the welcome and reception of patients into the clinical area.
Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g. confusion, dementia or other linguistic issues.
Communicate effectively with all health, social care providers, voluntary sectors and emergency services.
Maintain clear, concise and legible documentation adhering to standards in accordance with Trust policies and guidance.
Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security.
Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems).
Participate in and contribute to local audits (e.g. hand hygiene audit).
Escalate concerns with regards to patient’s physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames.
Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution.
Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs.
Ability to answer phone, effectively managing the enquiry.
Clinical Responsibilities
Provide and deliver a high standard of compassionate nursing care recognising and meeting the specific needs of the patients.
Following training and assessment, competently undertake clinical activities relevant to the post and clinical area as agreed.
Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform registered practitioner.
Assist in planning, implementation and evaluation of individual programmes of care for patients.
Document interventions performed and care delivered, ensuring that record is countersigned by a registered practitioner where appropriate.
Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects of their personal hygiene.
Assist in the safe moving and handling of all patients utilising appropriate equipment.
Assist the patient with their elimination needs; including bowel and urinary catheter care.
Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti‑embolic stockings.
Assist in ensuring patients nutritional needs are met.
Carry out clinical observations on patients, recognising, recording and reporting abnormalities and changes in patients condition to the registered practitioner.
Utilise early warning score indicators (e.g. NEWS) to recognise any patient deterioration/sudden change in condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions consistent with evidence based practice, through applying knowledge and skills to determine nature of the clinical care intervention required to meet patients requirements for care.
Assist in the provision of patient‑centred enhanced care, utilising a range of therapeutic interventions based on the enhanced care risk assessment. Reporting any deterioration, or changes in condition to the registered practitioner.
Evaluate and review the effect of any interventions and the patient’s agreed plan of care and report outcomes of interventions to the registered practitioner.
Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate.
Assist in safe and appropriate use and maintenance of equipment.
Assist in the correct handling and dispatch of specimens.
Safe disposal of soiled linen and clinical waste from the ward or department.
Participate in the process of involving relatives and or carers in the provision of patient care.
Contribute to the psychological andor spiritual needs of patients using diversionary and comfort measures as appropriate.
Acts as a chaperone as per chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as instructed by a registered practitioner.
Organise and prioritise time effectively.
Undertake duties on different wards, departments or clinical areas as and when required by service demands or patient need.
Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.
Person Specification
Experience
* Significant experience of working within a healthcare setting delivering personal and clinical care.
* Utilisation of planning and organisational skills.
* Insight into roles responsibilities of post.
* Basic IT skills.
* Significant experience of working within the speciality or department.
Qualifications
* NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
* The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
* Commitment to undergo training and education as required.
* Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*–C)).
Skills & Behaviours
* Caring and motivated.
* Compassionate, Courageous, Reliable and trustworthy.
* Interpersonal skills, confident and enthusiastic.
* Willingness to learn and develop their role.
* Good interpersonal skills.
* Ability to organise and prioritise workload.
* Competent in written, electronic and verbal communication skills.
* Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy.
* Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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