Responsibilities
* Support customers, meet their needs and encourage repeat business.
* Promote additional product and sales initiatives, including maximising gift aid and round‑up.
* Work towards ensuring, as a team, that targets and profit levels are met.
* Support the growth of average weekly sales.
* Create and maintain strong visual merchandising displays.
* Encourage the local community and customers to donate stock.
* Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.
* Deliver high standards of customer service.
* Deal with customer complaints and queries in an effective manner.
* Promote the shop in the community and respond to local queries about the services of the British Red Cross.
* Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
* Maintain the Assemble system for all volunteers within the shop.
* Manage task allocation to volunteers, guiding activity to ensure required standards of performance.
* Act as a key holder and ensure the security of cash, stock and premises.
* Ensure health and safety compliance at all times in the shop.
* In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.
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