Customer Services Officer at East Suffolk Services Ltd Salary: £26,403 - £31,022 pa Hours: 37 hours preferred Base Location: Lowestoft or Ufford Contract: 1 x Permanent & 1 x Fixed Term (12 months) Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We are looking for two motivated and customer focused individuals to join our team as a Customer Services Officer. One on a permanent basis and one on a 12-month fixed term contract. This is more than a traditional customer services role. You’ll be at the heart of delivering an excellent customer experience while also supporting our growing commercial services. You’ll handle enquiries, build strong relationships with customers and partners, and identify opportunities to promote our services. We’re a new, growing organisation — full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day. Your role: You will be the first point of contact for customers, handling enquiries across phone, email and digital channels, always delivering a high standard of customer service. Alongside responding to enquiries, you’ll take a proactive approach to promoting our services – identifying customer needs, highlighting relevant options, and helping to convert enquiries into sales, increasing service uptake and generating income. You will build strong relationships with both new and existing customers, supporting them throughout their journey and encouraging ongoing use of our services. Working closely with council customer service teams you will help to ensure a seamless, joined up experience for customers while supporting the objectives of both organisations. You will also maintain accurate records, update internal systems, and ensure compliance with GDPR guidelines. What you will need: You will be highly organised, adaptable and confident in managing multiple tasks, with experience in a customer service or customer facing role. You will have strong communication and relationship building skills, along with a positive, proactive approach to your work. You should be confident in handling a variety of enquiries, resolving issues effectively and identifying opportunities to promote services. A commercial mindset is important, with the ability to balance excellent customer service alongside achieving targets or outcomes. You will also have good IT sills, be comfortable using systems and have an understanding of GDPR and basic compliance requirements. Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you. Thinking of joining us? Here’s why you should: At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work. We value our staff: In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include: A top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs and dentists, plus life insurance A competitive, matched pension scheme through Royal London Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling Learning and development opportunities tailored to your role and personal goals. Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more A car benefit scheme and cycle to work scheme to support your commute in a way that suits you. For more information on our fantastic benefits scheme, see our employee benefits brochure. For more information: For an informal discussion regarding this post, please contact Gary Aldred by emailing gary.aldred@eastsuffolkservices.co.uk Closing date: 12 April 2026 11.30pm Interview date: w/c 20 April 2026 How to apply : Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).