The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is based at our attractive hotel in Gatwick (RH6 0NT).
* Supporting your hotel in achieving all brand and company metrics and objectives.
* Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly.
* Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
* Following SOPs to ensure consistent hospitality for all guests.
* Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests.
Beyond that, you'll embody our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you’d like to learn more before applying, please contact our resourcing team at [emailprotected].
- Annual Conference, Events, and Awards
- Robust career development and personal growth opportunities
- Attractive discounts across major retailers, restaurants, and events
- Employee, Family, and Friends hotel discounts worldwide
- 50% off food and beverages during hotel stays
- 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
- Free and unlimited access to leisure facilities (gym, pool, steam rooms)
What you’ll bring to the team
Previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service are preferred. The ability to anticipate guests' needs and comfort with technology, including MS Office, are highly desirable.
Next steps
A member of our hotel team will contact you to schedule a 15-minute chat to learn more about you. We will discuss the role in detail and review your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.
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