Salary: £43,000 - 73,000 per year Requirements: We need strong hands-on experience with Oracle Database administration, including upgrades and patching in single-instance environments. We need experience supporting local government customers using revenues and benefits or housing solutions. We need proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus. We need hands-on deployment and support of Apache Tomcat-based applications. We need experience working in live customer environments and providing production support. We need practical experience using ITSM tools such as Ivanti, ServiceNow, or similar. We need the ability to lead technically while remaining operationally involved. We need strong customer communication skills across video, telephone, and email. We need eligibility for UK Security Clearance. Oracle certification is desirable. Experience with Apache Web Server configuration and support is desirable. Unix/Linux shell scripting skills for automation are desirable. Experience implementing scripted database and application backup and recovery processes is desirable. Understanding of networking concepts relevant to database and application support is desirable. Experience producing technical documentation and supporting runbooks is desirable. Responsibilities: We will provide hands-on technical leadership as a senior technical engineer for Oracle Database platforms and associated application stacks. We will perform and lead Oracle Database upgrades, patching, and software deployments in customer environments. We will carry out 3rd-line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems. We will proactively review monitoring, capacity, performance, and backup metrics and implement corrective actions before customer impact occurs. We will maintain robust backup, recovery, and restore solutions to improve operational effectiveness. We will lead technical input during major incidents and problem investigations, complete root cause analysis, and implement preventative fixes. We will maintain and improve technical documentation, runbooks, and support procedures. We will act as the primary escalation point for complex Oracle and application-related issues. We will collaborate with analysts from other teams on live issues, upgrades, and changes, providing real-time guidance and technical direction. We will set technical standards and best practices for database administration and application support. We will review and quality-check technical changes before implementation. We will mentor the team through knowledge sharing and coaching to raise overall capability. We will engage directly with customers to schedule work and manage conflicting priorities. We will translate complex technical issues into clear, practical explanations for customers and internal stakeholders. We will provide recommendations on stability, performance, resilience, and upgrade planning. We will identify service inefficiencies and contribute to scripted maintenance, automated health checks, and standardised deployment and upgrade processes. We will drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes. We will work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross-platform issues. Technologies: Cloud Support ITSM Linux Oracle Security ServiceNow Tomcat Unix Web Windows More: We are NEC Software Solutions, part of global tech giant NEC Corporation, and our software supports critical public services across the UK and beyond. Our technology helps dispatch ambulances, support families, keep trains moving, locate missing people, and test newborn hearing. We work with governments, hospitals, police forces, housing providers, local authorities, and other public sector organisations to help them deliver better outcomes. This role can be remote or hybrid depending on location and supports more than 100 customer environments across on-premises, private cloud, and public cloud platforms. We offer a strong benefits package including private medical cover, 25 days holiday with buy/sell options, life assurance, a group pension with employer contributions up to 8.5%, flexible benefits, employee assistance support, and free access to LinkedIn Learning. We are an equal opportunities employer, welcome applications from all communities, and support reasonable adjustments during recruitment. Candidates must have the right to work and travel within the UK, and the role will require satisfactory vetting, references, and UK Security Clearance. last updated 21 week of 2026