Description
A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.
This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.
The Role
You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.
Key Responsibilities
* Provide IT support to internal users across all departments
* Troubleshoot and resolve system issues as they arise
* Manage and maintain a central log of IT activities
* Support onboarding, offboarding, and user access changes
* Assist with server patch management and application updates
* Maintain asset registers, change logs, and key documentation
* Liaise with external IT support partners and raise support tickets
* Perform system security checks in line with company policy
* Support reporting and data management using tools such as PowerBI and SQL
* Help onboard external partners to document automation platforms
* Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
* Assisting with testing and deploying changes on the company websites
* Data management in internal systems such as SharePoint
Requirements
* Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
* Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
* Experience supporting a business of around 50+ users across multiple departments
* Comfortable with remote helpdesk support and using various platforms
* Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
* Proactive in supporting cyber security best practices
* Experience working with internal systems such as SharePoint and Pimberly is desirable
Benefits
* Hours - Monday- Friday 8am-5pm
* Salary- £30,000- £35,000
* Company wide bonus scheme
* Pension Contribution
* 28 days holiday
* Birthday off
* Team celebrations, lunches, Street food stalls, early finish etc
* Employee of the month
* Supportive, caring culture