A global technology company in Milton Keynes is seeking an IT Service Desk Analyst to provide high-end first line support. The successful candidate will troubleshoot technical issues, manage service requests in Service Now, and maintain user accounts. This role requires strong technical skills, excellent customer service abilities, and a minimum of 2-4 years in a similar position. A background in hardware and software environments, particularly Windows and Mac, is essential for success. A proactive approach to problem-solving is also crucial.
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