Job description: When you work in Freight Logistics and Operations at KuehneNagel, you play a key role in optimising processes and ensuring that shipments move efficiently while delivering high-quality service to customers. Your contribution goes beyond transportation you help drive operational excellence, sustainable growth, and strong carrier partnerships in a fast-moving logistics environment. At KuehneNagel, our contribution counts in more ways than we imagine. How you create impact As National LTL/FTL Operations Manager, you will be responsible for driving operational excellence and profitable growth across the national LTL/FTL business. You will ensure seamless transportation operations, high service quality, and continuous productivity improvements while developing a strong and sustainable carrier network. Acting as a key interface between Operations, Sales, and external partners, you will support business growth initiatives, strengthen customer satisfaction, and ensure compliance with company standards and operational best practices. What we would like you to bring Drive profitable growth and operational performance within national LTL/FTL operations Ensure high service quality and effective deviation management to improve customer satisfaction Improve operational processes and increase productivity within dispatch and operations teams Develop and manage a strong carrier management strategy with subcontractors and transport partners Support Sales teams by enabling operational solutions for new business opportunities Monitor operational KPIs, analyse performance trends, and implement continuous improvement initiatives Ensure compliance with company standards, operational procedures, and quality requirements Collaborate with internal stakeholders and external partners to strengthen operational efficiency and service reliability What's in it for you Strong European LTL/FTL market knowledge and operational experience Solid understanding of national LTL/FTL transportation and logistics operations Experience working with Transport Management Systems (TMS) and MS Office applications Proven analytical skills with the ability to identify and implement operational improvements International and open-minded approach beyond domestic operational standards Strong teamwork and stakeholder management capabilities across all organisational levels Hands-on mentality with the ability to react effectively in challenging operational situations Strong communication, problem-solving, and organisational skills in a fast-paced environment Benefits: As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation