A financial services firm in Scotland seeks a leader to oversee quality assurance in customer service operations. The role involves managing complaints handling, ensuring compliance with industry standards, and driving business improvements through data analysis. Candidates should have extensive experience in customer service, leading large teams, and developing quality strategies. The firm offers robust benefits, including a competitive pension scheme, extensive annual leave, and a supportive culture focused on employee wellbeing.
#J-18808-Ljbffr