Job Description
This position ensures the delivery and adherence to various Workplace Services procedures and contributes to maintaining a high standard of service throughout the account.
In addition to managing the Helpdesk operations, the Coordinator will take responsibility for a range of financial and administrative tasks. These include supporting the Account Leadership Team with regular reporting, data gathering, and handling ad hoc requests.
The ideal candidate will be highly organised, proactive, and able to manage multiple responsibilities in a fast-paced environment.
This role offers great visibility across the account and is suited to someone who is confident in communication, process-driven, and eager to support continuous improvement and operational efficiency.
Key Responsibilities
1. Manage and deliver an effective domestic and international helpdesk service
2. Maintain and improve Helpdesk policies, procedures, and compliance
3. Produce and present service reports, KPIs, and daily task tracking
4. Monitor CAFM system tasks and Facilities inbox, ensuring SLA compliance
5. Support vendor engagement, incident reporting, and issue escalation
6. Raise POs, manage invoices, and support onboarding processes
7. Provide cover for Workplace Services Manager and support account reporting
Professional and Personal Competencies/Qualifications
8. FM or Workplace experience, ideally in Banking or Professional Services
9. Proven ability to manage multiple tasks in a fast-paced environment
10. Self-starter with strong service orientation and attention to detail
11. Confident, numerate, and able to work independently and collaboratively
12. Positive, flexible attitude with strong task prioritisation skills
13. Excellent verbal and written communication skills
14. High computer literacy, including Excel, PowerPoint, Word, and Coupa
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.