Licensing Coordinator - 6 Month FTC Head Office Based - Solihull, West Midlands To administer licensing matters and service the requirements of Stonegate Group (Publican Partnerships, Craft Union, Managed, Commercial and Joint Ventures). You will be responsible for administrating premises licence applications under the Licensing Act 2003 and Gambling Act 2005 ensuring applications comply with the current legislation, made in a timely manner and Company databases are maintained. You will be a point of contact for the representative bodies and will represent the Group regarding licensing matters which include complaints, compliance, enforcement, prosecution, application queries and objections. Duties and Responsibilities: Day to day responsibility for the administration of licensing applications to include: Licensing Act 2003 Gambling Act 2005 PRS/PPL Pavements (Highways and Business & Planning Act) A Boards Smoking Permits To liaise with representative bodies, solicitors and key internal stakeholders on applications made and ad hoc queries raised Manage complaints regarding compliance with premises licence conditions or those in breach of the core licensing objectives under the Licensing Act 2003. You will advise the various operational teams to ensure the best commercial outcome which also protects the Groups commercial interests Ensure compliance with the administration requirements of the Company and any deviations in standards of performance are addressed and escalated To liaise with four business units on a regular basis to actively progress matters and deal with ad hoc queries Manage a roll out program in accordance with the business units as pubs convert from publican partnership to managed, ensuring a timely deliver, keeping costs to a minimum and compliance to current legislation To provide all internal and external stakeholders with an excellent service in accordance with Company procedures. To maintain and improve relations with the business units by providing training, guidance and protecting the Group always from adverse publicity and criminal prosecution Manage “blue light incidents. Requirement to work occasional weekends Ensure all relevant licensing documentation and records are maintained Ensure the Groups electronic systems are always accurate Ensure appropriate re-charges for licensing costs are raised Skills and Qualifications: Previous administration experience and evidence of accurate working Knowledge of the Licensing Act 2003, Immigration Act 2016, Gambling Act 2005 ALPH qualification Institute Licensing Practitioners Certificate would be advantageous Excellent communication and negotiation skills Ability to prioritise and deal with high volume workload and manage own workload effectively Have excellent organisation skills and be able to manage fast past administration High standards of customer service essential and be comfortable dealing with demanding clients Experience of using a CRM system would be advantageous Enthusiastic, energetic and team approach to working Demonstrate good competency in Word, Excel and Outlook What makes Stonegate a great place to work? At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work. 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year Bonus Scheme Access to discounted Private Medical Insurance through Vitality Exclusive discounts on Dental Insurance Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate Life Assurance which gives access to Help @ Hand Access to your pay early via Wagestream The Stonegate Xtra portal with access to a wide range of high street discounts and offers Discounted access to David Lloyd membership Award winning Learning & Development programmes to drive your career If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on recruitment.support@stonegategroup.co.uk .