Our client is seeking a Customer Services Representative who is ready to dive into the world of life and pension policies, delivering top-notch service that puts their customers first.
You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way.
What are we looking for?
1. Minimum 6 months experience in a similar role
2. Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.
3. Great communication skills and a natural ability to listen.
4. A calm, customer-focused approach, even when things get busy.
5. Strong attention to detail and a knack for getting things right first time.
6. Comfortable using computers and learning new systems.
7. A team player who is open to feedback and always looking to improve.