We are looking for a Customer Operations Administrator to play a key role in supporting
the day-to-day operations of our third-party customers. In this role, you will coordinate and
manage administrative processes across our supply chain, ensuring accurate data entry,
timely processing of stock to final mile CDCs, and effective communication between internal
teams and customers.
You will be responsible for maintaining documentation compliance, resolving shipment
discrepancies, and helping optimise internal trunking to support an efficient, cost-effective,
and reliable supply chain. This is a hands-on role that ensures smooth operations and
contributes directly to delivering excellent service for our customers.
What you'll be doing
? Ensure customer data is handled securely and in full compliance with data protection
policies.
? Maintain confidentiality of each brands business, avoiding disclosure of information
to external parties.
? Arrange timely delivery to customers and plan orders through our internal trunking
network to meet final mile CDC SLAs set by the brand or customer.
? Demonstrate a professional and friendly telephone manner, providing accurate and
high-quality information to customers and colleagues.
? Maintain a high standard of personal presentation at all times.
? Liaise effectively wit...