Job overview
An exciting opportunity has arisen to work on the Acute Stroke Unit as a ward clerk. The unit is a 24 bedded unit that admits acute stroke patient direct to the ward.
The post holder will work jointly with another ward clerk and will provide clerical and administrative support to nursing and medical staff in the ward area. They will ensure the efficient management of patients medical records and deal with telephone calls, dealing with any queries where possible.
The job is for 30 hours working both early and late shifts and may cover some weekends.
Main duties of the job
The candidate will be required to have the following:
* Some clerical experience
* Some IT skills
* Basic numeracy and literacy skills
* Clear and accurate written, verbal communication skills
* Effective listening
* Provide reasonable flexibility in terms of hours worked, willing to adapt to the changing needs of the service
* Ability to work in a team and be supportive of team members
* Have a friendly and caring manner
* Ability to use own initiative and work without close supervision
* Treat information in a confidential manner
Working for our organisation
The Medicine for Older People directorate’s primary focus is to provide care for our older population who may have multiple co morbidities and require complex care. We provide a comprehensive service including Stroke, Frailty, Dementia and specialist care of older persons.
We have 8 wards in total which includes 7 acute ward on the Royal Blackburn Hospital site and one specialist stroke rehabilitation ward at Pendle Community Hospital. In January 2019 the Trust opened an Older Persons Rapid Assessment (OPRA) Unit, providing multidisciplinary comprehensive geriatric assessment as part of a developing acute frailty pathway.
Detailed job description and main responsibilities
Assist in the reception of patients and relatives to the un
Clerical duties associated with the admission, transfer and discharge of patients.
Enter patient information on a computerised system and obtain relevant electronic wristband and patient identification labels
Communicate with patients, visitors and colleagues by telephone, face-to-face or in writing, in furtherance of the effective running of the unit.
Ensure case notes are efficiently maintained, including filing episodic clinical and nursing notes, filing investigation reports and then send for coding.
Work closely with the ward coordinator and assist in booking of scans both inpatient and outpatient. Also including making follow-up appointments for patients when necessary.
Communicate and consult with other departments, internal and external to the Trust e.g., Patient Services, Community Matrons, Social Workers, and Ambulance service.
Collect and distribute mail for patients and staff.
General office duties e.g., filing photocopying, use of facsimile and errands
Person specification
Attainments
Essential criteria
* Clerical experience
* Computer skills, basic literacy and numeracy
Special aptitudes
Essential criteria
* Clear and accurate written/verbal communication and effective listening skills.
* Provide reasonable terms of hours worked, including weekends. Willing to adapt to the changing needs of the service.
* Demonstrate a friendly and caring manner
* Proven ability to work in a team, be supportive of team members.
* Proven ability to take on board new ideas, skills and knowledge.
* Proven ability to use own initiative and work without close supervision.
* Maintain confidentiality at all times