Overview
Greet, serve and look after our guests. Maintain the highest standards of cleanliness and safety. Work with the team to create a friendly atmosphere our guests will love. Know the menus inside out, making recommendations to our guests. Be a champion of brand standards. You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams. By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a Level 2 Food and Beverage Team Member Apprenticeship, you will be able to support the running of our businesses, creating some amazing moments!
What your apprenticeship includes: a mixture of face-to-face and Skype/phone catch-ups every 4-6 weeks; a mixture of on- and off-the-job training, including workshops and webinars; reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer; feedback sessions to discuss progress.
Responsibilities
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailor communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manage own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Use feedback to improve own performance.
* Reduce the waste of resources, taking sustainability into account, in line with business expectations.
* Follow and support equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
Qualifications and progression
* Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents).
* Food and Beverage Team Member Level 2 apprenticeship, including Functional Skills in Maths and English, and Team Working.
* Organisation skills.
* You will be working 30 hours paid per week.
Employer and Brand
You already know Mitchells & Butlers, even if you don\'t realise it. We run many of the UK\'s most famous restaurant and pub brands, including All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson\'s, Premium Country Dining Group, O\'Neill\'s, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper\'s Lodge, Orchid Pubs and The Oak Tree.
Benefits
* 30 hours paid work every week.
* Love eating out with a 33% discount across all our brands.
* During employment, funded qualification up to degree level.
* Charity is important to us; you can choose how to give back.
* Discount on stays at Innkeepers Lodges.
* Pension; 28 days paid holiday; high-street shopping discounts; and potential share options.
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