Role overview
urbanbubble are seeking an experienced and dynamic General Manager to lead the operations of Belfast’s first-ever Build-to-Rent (BTR) development, LoftLines; a landmark project that sets a new standard for urban living in Northern Ireland. This is a rare opportunity to play a pivotal role in shaping the resident experience and operational excellence of a flagship BTR community, designed to combine high-quality, professionally managed rental homes with first-class amenities, service, and community engagement.
As General Manager, you will oversee all aspects of day-to-day operations, including team leadership, resident satisfaction, leasing performance, building management, and commercial outcomes. You should have a strong track record in hospitality, property management, or residential operations, with a passion for delivering exceptional customer service and creating vibrant, inclusive communities.
This role offers more than property management; it is an opportunity to define best practices in an emerging sector, lead a passionate team, and be part of a pioneering development that will redefine city living for generations.
This role is 40 hours per week, Monday to Sunday.
What will you do?
1. Deliver all operational and budgetary management aspects of the development, ensuring high-quality customer service.
2. Maintain legal and regulatory compliance, including Health & Safety standards.
3. Act as a role model for organizational values and key behaviors, fostering effective communication and staff engagement.
4. Ensure the team operates with clear processes and quality control measures.
5. Develop and report on Key Performance Indicators to monitor effectiveness.
6. Meet occupancy absorption targets.
7. Create a sense of community through resident interaction online and hosting events.
8. Engage with the community and external stakeholders, including public speaking and presentations.
What are we looking for?
1. Experience leading operational teams in residential, hotel, or student accommodation sectors.
2. Lettings experience with a focus on targets and high-quality customer service.
3. Public speaking and presentation skills.
4. Strong customer service, negotiation, and conflict resolution skills.
5. Stakeholder and relationship management experience.
6. Experience managing large budgets and compliance with Health & Safety legislation.
7. Proficiency in IT and building management systems.
8. Level 3 Property Agency Certificate (or willingness to attain).
Desirable:
1. Health and Safety qualification.
Benefits include:
* Salary up to £67,000 plus 10% bonus, cash plan, enhanced family leave, cycle scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, and more.
* Enhanced annual leave, including a birthday day off and a house purchase day off.
At urbanbubble, we are redefining property management through community, customer care, and innovation. We serve over 14,000 residents and are looking for ambitious team members to create communities and exceed customer expectations.
Interested? We are an equal opportunity employer and invite applicants to contact us for support during the recruitment process.
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