Assistant Manager - Leisure Entertainment Basingstoke £28,000 basic up to £35K OTE
(Based on 40-hour week +Overtime paid hourly + bonus received monthly)
We are looking for an Assistant Manager in Basingstoke for one of the U.K.s most loved and most successful sports leisure concepts offering entertainment, gaming, food and beverage, competitions and parties appealing to children and adults alike.
This is fun, fast paced place to work and the Nationwide company is renowned for their incredible employee benefits and harnessing their top talent and progressing them in the business with their structured development programme.
When joining as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.
Within our fast-paced, dynamic world, you will be at the very centre of the company experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.
The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.
You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
Summary of the role:
1. Customer facing - Ensuring customers have a fabulous time, every time.
2. Team- Inspiring, coaching and developing team members to be the best version of themselves every day.
3. Operations- Ensure the centre is clean, safe and fully operational at all times.
4. Commercial- Upselling products and services ensuring the centre hits its targets.
5. Financial- taking responsibility for banking and stock control.
6. Working a mixture of shifts as the lead manager on duty including late into the evenings and weekends.
We are keen to hear from applicants who have:
7. An abundance of energy, enthusiasm, and drive.
8. Experience delivering an amazing customer experience in a fast-paced customer facing business such as health and fitness, leisure centres, entertainment venues, visitor attractions, bars, restaurants or retail stores.
9. At least 2 year's people management and key holder experience possibly as a Shift Manager, Service Manager, Duty Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager or Store Manager.
10. A head for business and the confidence in promoting new business and sales.
11. The flexibility in life to work at least one late evening per week and up to three in four weekends as these are their busy trade times.
12. Management experience, ideally within the leisure, hospitality, or retail industry
13. A passion for customer service
14. Evidence of inspiring and developing large teams
15. A willingness to work nights and weekends
16. Desire for success
Benefits
17. Competitive basic Salary of £28,000
18. Achievable OTE of up to £34,000
19. The opportunity to earn a centre outperformance bonus
20. A 40-hour contract, plus additional pay for any extra shifts you work
21. 50% off food when you are working
22. Optional pension plan
23. 28 days holiday & additional days holiday with length of service
24. Access to our in-house Centre Manager in Training programme and apprenticeships
25. Free games vouchers every month
26. 30% discount off food and drink for you and up to five friends
27. Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
28. The opportunity to join our healthcare cash plan
29. Financial long service awards
30. A £15 donation to our dedicated charity partner when you complete your induction
31. Enhanced maternity, paternity, adoption, and shared parental leave benefits
Interviews available immediately