Purpose of the role
The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
The Process and Transformation Director will provide strategic direction and change management regarding system and process best practice, and act as the ultimate decision maker regarding BSC continuous improvement, optimisation and transformation prioritisation and delivery.
Key accountabilities
* Provide direction and leadership to the Head of Operations Support and the Head of Transformation and Integration. Ensure that the two roles work closely together to ensure that issues arising from Operations Support investigations is properly translated into optimisation and transformation strategies,
* Oversee daily delivery of the Operations Support First Line Support and Second Line Support teams to ensure that targets are met, response times are maintained, risks are managed and transparent reporting is provided to the BSC Managing Director, Local Country management and other stakeholders.
* Oversee project teams delivering process and system transformation projects to time and to budget.
* Liaise directly with and influence international senior stakeholders (country managers, finance directors, purchasing directors, group functions) to ensure end to end collaboration with change programmes.
* Provide direction and leadership to satellite offices, ensuring that they remain aligned with BSC standards, processes and ways of working,
* Prioritization and alignment across the BSC for all CI, optimisation and transformation projects, including reporting thereof, regardless which team the projects are delivered from.
* Establish and champion best in class customer service strategies, including both technically enabled and people-based solutions.
* Design and deliver a structured and transparent calendar of internal process reviews in order to ensure that compliance with gold standard is maintained, and new variants do not arise.
* Close collaboration with other BSC Directors, to ensure that all decisions and actions are taken on behalf of the whole BSC.
* Ultimately ensure that all efficiency targets across end to end processes are delivered.
* Delivery of results within targeted costs and FTE.
Financial & Non-Financial accountabilities
Providing direction and leadership to all Operations Support and Transformation and Integration departments, as well as providing general leadership and customer service across the whole centre.
Responsible for a department of up to c.50+ FTE based in the UK, with additional oversight over c50+ FTE based in overseas satellite offices (currently in Varna and Delhi).
Education/Qualification
* Qualified accountant (or able to demonstrate equivalent knowledge and skill)
* Advanced knowledge of SAP
* Advanced knowledge of relevant transaction processing and workflow tools
* Experience of working with RPA / AI and similar technologies.