Department: Retail Location: London Description We are looking for a proactive, results-driven Retail Operations & Vendor Specialist to oversee GNFR and vendor management in retail, focused on enhancing processes and driving efficiency across our store operations. This key role will lead the management and simplification of our GNFR, third-party vendors, ensuring streamlined operations, reduced costs, and stronger support for our in-store teams. It will also play a key part in the wider dept on continuous improvement, this role requires a strategic thinker and hands-on executor who thrives on driving measurable improvements, removing complexity, and embedding scalable processes that support operational excellence and commercial outcomes. The ideal candidate will have strong experience in retail operations, with a passion for simplifying complexity, reducing costs, and enhancing in-store support services. This role will also cover their line manager when on leave. Key Responsibilities Third-Party Vendor & Service Provider Management Establish and proactive in managing relationships with key suppliers including fleet, music, footfall, printers, and consumables. Identify systemic improvements to end to end processes and SOPs to embed consistency, while proposing and suggesting improvements for the future GNFR Simplify and own the worldwide processes management and PO’s of GNFR categories to improve efficiency: hangers, bags, cleaning supplies, packaging, etc. Contract management of the group account with Quarterly and Annual formal reviews designed to deliver yearly efficiencies and cost savings Reporting & Data Improvement Identify and deliver improvements to reporting within retail operations end-to-end operational processes across retail operations functions. Develop, document, and maintain SOPs and internal guides for operational improvements Identify and implement reporting opportunities to improve performance Responsible for developing, writing and launching our store SOPS We Would Like To Meet Someone Who Is Experience in a retail head office, store operations, or project support role. GNFR experience and enhancements made Excellent Excel skills with an analytical mind. 3rd Party vendor management Experience of working in a retail head office environment, ideally within Retail Operations and GNFR experience 3 years Strong IT skills – (particularly Excel) Confident communicator with strong written and verbal communication skills Ability to challenge the status quo confidently High attention to detail and proofing skills Solutions focused and innovative Excellent knowledge of the retail sector, strong commercial awareness and customer focus PM Skills Benefits Competitive salary and benefits package Hybrid working, 3 days in London based office & 2 working from home Holiday allowance 50% staff discount & 25% for family and friends Pension scheme