Contract Type: Full time, Permanent
Location: Huddersfield ISC
Salary: £26,477.57
Internal Applicants only: Closing date for applications 20/04/2024
JOB PURPOSE:
The International Study Centre needs an experienced and accomplished Student Experience Coordinator – Data & Enhancement. The post holder will undertake a variety of tasks including student visa compliance, managing and coordinating student attendance, student progression events and provide support to academic staff and SMT where necessary.
This is a fast paced environment and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.
ABOUT THE ROLE
Compliance
1. To include monitoring student attendance in line with UKVI and Centre requirements including UKVI reporting
2. Ensure all student visas are correct and any amendments reported through the relevant lines to UKVI
3. To oversee Police registration records for all students, ensuring we have the relevant data in file and recorded on Study Group databases.
4. Ensure processes for receiving and issuing student Biometric Residence Permits are followed correctly, and manage quarterly reconciliation reports.
5. Ensure student files are kept up to date with all contact details
Student attendance/experience
6. Working closely with the Visa Compliance Team to ensure all administration for attendance monitoring is up to date.
7. Coordinate and run events to manage student attendance.
8. Working closely with the Head of Student Experience in running attendance intervention report
9. Providing timely data to the Head of Student Experience in all attendance matters
10. Working closely with the Progress Coaches to improve attendance.
Student progression
11. Work closely with the Head of Student Experience to plan and create the Progression week timetable.
12. To be the point of contact for Progression Week activities and the coordination of events with key stakeholders.
13. Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner.
14. Working with timetabling software to create individual student timetables for progression week events.
15. Seeking out new opportunities for progression related activities within the centre
Student Engagement
16. Coordination of student induction events.
17. To assist and be involved in student induction at the various intakes.
18. Any other duties required by the Head of Student Experience.
19. To have oversight of BeSocial events to ensure high levels of student engagement.
Administration
20. To deal with general student enquiries
21. To foster productive relations with internal and external stakeholders
22. Production of student letters as requested
23. Work closely with other teams to ensure student enrolment is running smoothly
24. Any other duties required by the Head of Student Experience
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
ABOUT YOU
25. A Bachelor’s degree or equivalent qualification
26. Experience of events coordination
27. Working in a fast paced pressurised office environment
28. Experience of working in HE/FE environment (Desirable)
29. Evidence of working with International students (Desirable)
30. Experience of using UKVI reporting system
31. Knowledge of working across a variety of complex IT systems
32. Detailed evidence of coordination and organisational skills
33. Administrative skills, including IT skills, confident with Microsoft Excel advanced formulas
34. Evidence of effective communication with a wide range of people in order to successfully achieve an outcome
35. Good time keeping and time management skills with ability to work to deadlines and targets and the ability to work on your own initiative
36. Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults (Desirable)
37. Ability to challenge processes in order to improve the end goal (Desirable)
38. Knowledge of working with timetabling software (Desirable)
39. Ability to maintain a high quality of control and organisation and attention to detail in a pressurised environment
40. A willingness to undertake continuing professional development
41. Self-motivated, flexible and with an ability to motivate others (Desirable)
42. Enthusiasm and ambition for personal and ISC development (Desirable)
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.