Software Support Engineer
Cowes, Isle of Wight (Office-based)
Approx £46k + bonus + healthcare + pension + 25 days holiday
Permanent | 37 hours per week
Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for.
In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.
Key Responsibilities
Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite)
Reproduce, diagnose, and resolve software/system issues quickly and accurately
Plan and implement system health and preventative maintenance measures
Create and deliver engaging training courses for users and engineers
Develop and update best practice guides, FAQs, and knowledgebase articles
Deploy, configure, and update software solutions to customer sites
Liaise with development teams on feedback and continuous improvements
Stay updated with new product releases and technologies
Travel internationally as needed to support customers and colleaguesKey Skills & Experience
3+ years' experience supporting, troubleshooting, and deploying software solutions
Solid background in software and systems engineering
Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols
Strong working knowledge of Microsoft Office suite
Analytical, methodical approach and strong problem-solving skills
Excellent verbal and written communication skills; team player with self-motivation and customer focusDesirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security.
What's on Offer
Permanent, office-based contract (Cowes, Isle of Wight)
Competitive salary (£46k region) plus discretionary bonus
25 days' holiday (+ bank holidays), increasing with service
5% employer pension contribution, private healthcare after probation, and death in service benefit
Innovative, global company with exceptional career progression and opportunities for international travelIf you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support.
Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy