Description
Position at eXp UK We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the UK.Who is eXp?Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!What you will do:We’re looking for a highly organised and proactive Lettings Lead to join our remote support team. This is a key position in our growing business, providing day-to-day administrative support for our network of self-employed estate agents across the UK.Reporting to eXp UK’s Head of Operations, you’ll ensure our lettings operations run smoothly, remain compliant, and continue to offer excellent service. You’ll be the go-to person for agents with lettings queries and play a central role in helping us raise standards, improve systems, and support new initiatives.
1. Handle day-to-day lettings queries from eXp agents across the UK
2. Monitor and manage lettings compliance using our CRM system; address and escalate issues where necessary
3. Oversee tenancy payment processes: track payments, raise eXp fees, manage agent disbursements, and register deposits
4. Provide agents with deposit compliance documentation and guidance
5. Liaise with key supplier partners ( Goodlord) and identify opportunities to enhance service delivery
6. Draft and circulate lettings updates, news, and internal training materials
7. Support the onboarding team with lettings-related setup for new agents when required
How you will grab our attention:
8. Strong administrative experience (essential)
9. Previous experience in residential lettings
10. Sound knowledge of lettings legislation and compliance
11. Comfortable with CRMs and cloud-based platforms
12. Excellent organisational and multitasking abilities
13. Confident communicator with good interpersonal skills
What eXp UK provides:
14. Monthly technology allowance via payroll
15. Company supplied equipment; laptop, monitor, headset
16. One-time new hire stock option grant
17. Fully remote environment
18. Free Calm app
19. Amazing company culture
Competencies:
20. Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
21. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
22. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Working Conditions:Remote Location: This position allows you to work from any location with a stable internet connection within the UK. You will need to provide your own suitable workspace and internet access. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analysing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Work Hours: While there is flexibility in work hours, you will be expected to maintain regular availability during designated core hours for collaboration, meetings, and communication with the team. Outside of core hours, you can schedule your work to accommodate personal commitments or preferences, as long as it does not compromise project deadlines or team collaboration.Equipment and Expenses: You will be responsible for maintaining a company computer, internet connection, and other necessary equipment. Any work-related expenses will be discussed and agreed upon in advance with the company.Company Meetings: Occasionally, you may be required to attend in-person meetings or training sessions at the company's headquarters or other designated locations. Prior notice will be provided, and any associated expenses will be covered by the company. Note: The above working conditions are subject to change based on company policies and the nature of specific projects or assignments. Any modifications or updates will be communicated in a timely manner.eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.