This position is based at SWANSEA COUNTY COURT SWANSEA, SA1 1SP Job Summary Please refer to Job Description Job Description Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. About Us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others Your Skills And Experience Ability to motivate and support your team to deliver excellent customer service and achieve effective performance. Experience of working in an administrative role in a customer-focussed environment IT proficient with the ability to learn and adapt to different technologies and software packages. Excellent communication, organisational and prioritisation skills Further Details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business-critical role requiring full time hours only New recruits to the Civil Service joining MoJ are expected to join at the band minimum The successful candidate will undergo FICO - Fire and Incident Control Officer training and you will be expected to support and assist in these duties. On occasion you may be the most senior person on site. This is an office-based role and therefore hybrid working will not be considered. Travel To Other Courts Will Be Required When Necessary. Base location – Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea, SA1 1SP Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. For a full job description, please see the supporting document in the advert below before applying. Welsh Version Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder. Mae ein Harweinwyr Tîm yn chwarae rôl hollbwysig i helpu i weinyddu cyfiawnder. Bydd y rôl hon yn eich galluogi i ddangos a datblygu eich sgiliau arweinyddiaeth. Rydych yn gyfrifol am sicrhau bod eich tîm yn darparu cymorth gweinyddol a gwasanaeth cwsmeriaid rhagorol i ddefnyddwyr gwasanaeth, y farnwriaeth a rheolwyr. Amdanom ni Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch. Eich rôl Gan arwain eich tîm, byddwch yn canolbwyntio ar maes gwaith y tîm, gan sicrhau bod gwaith yn cael ei flaenoriaethu a’i drefnu a bod eich tîm yn meddu ar yr holl sgiliau sydd eu hangen i gyflawni amcanion. Fel Arweinydd Tîm effeithiol, rydych yn cydnabod pwysigrwydd lles cyffredinol y tîm ac yn gallu cymell eich tîm i lwyddo. Byddwch yn cyfrannu i gyflawni targedau gweithredol, perfformiadol a safon gwasanaethau a darparu data ystadegol i’r tîm rheoli a’r farnwriaeth. Bydd eich gallu i dalu sylw i fanylion a’ch awydd i wella’n barhaus yn allweddol i’ch llwyddiant. Gan fonitro a gwerthuso meysydd a thueddiadau perfformiad, bydd cynnal arolygon parhaus o weithdrefnau ac arferion gwaith yn hanfodol. Bydd eich gallu i argymell gwelliannau yn llwyddiannus, llywio’r tîm drwy newid a rheoli’r broses o roi mentrau a deddfwriaeth newydd ar waith hefyd yn hollbwysig. Rôl heriol sy’n rhoi llawer o foddhad yw hon, sy’n allweddol i weithrediad swyddogaethau gweithredol ledled GLlTEF. Rydym wedi ymrwymo i’ch helpu i ddatblygu eich sgiliau arweinyddiaeth, trwy ein cynnig arweinyddiaeth GLlTEF. Mae’n darparu amrywiaeth eang o weithgareddau - o raglenni datblygu i ganllawiau hygyrch a chryno i’ch helpu i ddatblygu eich gallu a’ch hyder i arwain, tywys ac ysbrydoli eraill. Gallu ysgogi a chefnogi eich tîm i ddarparu gwasanaeth cwsmeriaid ardderchog a chyflawni perfformiad effeithiol. Profiad o weithio mewn rôl weinyddol mewn amgylchedd sy'n canolbwyntio ar gwsmeriaid Sgiliau TG, gyda’r gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol. giliau cyfathrebu, trefnu a blaenoriaethu ardderchog. Rhagor o Fanylion: Mae’r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy’n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i'r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, gweithio’n hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, gweithio’n hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder. Mae hwn yn rôl hollbwysig i fusnes sy'n gofyn am oriau llawn amser yn unig Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog Bydd gofyn i’r ymgeisydd llwyddiannus gwblhau hyfforddiant Warden Tân, a bydd disgwyl i chi gefnogi a chynorthwyo gyda’r dyletswyddau hyn. Weithiau efallai y byddwch chi'n berson mwyaf uwch ar y safle. Rôl mewn swyddfa yw hon, ac felly ni fydd gweithio hybrid yn cael ei ystyried. Bydd rhaid teithio i lysoedd eraill yn ôl y gofyn Lleoliad sylfaenol – Canolfan Cyfiawnder Sifil Abertawe, Ty Caravella, Quay West, Quay Parade, Abertawe, SA1 1SP Medrus - Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd yn unol â'r rheolau mewnfudo cyfredol. O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a’r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi'n edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf. Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus, codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â’r rheolau mewnfudo a’r darpariaethau trosiannol sydd ar waith. Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu’r darpariaethau pontio), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno. Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU sydd ar waith yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma. Am swydd ddisgrifiad llawn, gweler y ddogfen ategol yn yr hysbyseb isod cyn gwneud cais. Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. Rhagor o Fanylion: Mae’r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy’n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i'r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, gweithio’n hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, gweithio’n hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder. Mae hwn yn rôl hollbwysig i fusnes sy'n gofyn am oriau llawn amser yn unig Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog Bydd gofyn i’r ymgeisydd llwyddiannus gwblhau hyfforddiant Warden Tân, a bydd disgwyl i chi gefnogi a chynorthwyo gyda’r dyletswyddau hyn. Weithiau efallai y byddwch chi'n berson mwyaf uwch ar y safle. Rôl mewn swyddfa yw hon, ac felly ni fydd gweithio hybrid yn cael ei ystyried. Bydd rhaid teithio i lysoedd eraill yn ôl y gofyn Lleoliad sylfaenol – Canolfan Cyfiawnder Sifil Abertawe, Ty Caravella, Quay West, Quay Parade, Abertawe, SA1 1SP Medrus - Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd yn unol â'r rheolau mewnfudo cyfredol. O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a’r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi'n edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf. Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus, codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â’r rheolau mewnfudo a’r darpariaethau trosiannol sydd ar waith. Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu’r darpariaethau pontio), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno. Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU sydd ar waith yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma. Am swydd ddisgrifiad llawn, gweler y ddogfen ategol yn yr hysbyseb isod cyn gwneud cais. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Communicating and Influencing Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : SSCL Recruitment Enquiries Team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone : 0345 241 5359 Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/12950?entityId=12950