We're currently recruiting a friendly Reception Supervisor (Wardroom) to provide first-class reception service for Defence on a full time basis, contracted to 37.5 hours per week.
As the reception supervisor, your role is to run and manage our reception that is open 24/7 year round. You will run the reception during your shift along side managing a team of 4 day / night receptionists.
As a Receptionist, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.
Could you bring your spark to Defence? Here's what you need to know before applying
Shift Pattern :Monday to Friday
Main Duties Include But Are Not Limited To
Team
Manage and drive the completion of all compulsory training with all team members.
Motivate, support & train existing/new team members.
Ensure team rotas created 5 weeks in advance, proactively finding cover if required
Ensure all teams members are trained and following correct procedures and tasks
Manage, delegate and allocate job specific tasks to team members including day and night shift workers including night cleaning
Accommodation & Wardroom
Take all required actions on receipt of accommodation bookings by phone or email
Operating the in house computer system to ensure the efficient use of available cabins
Maintain accurate and up to date computerised records of accommodation availability and produce statistical reports as required by management
Prepare and where necessary complete all joining/leaving documentation including the issue of keys, raise invoices, calculate charges for guests, process payments and refunds
Ensure out muster process followed and managed
Ensure all rooms are of the highest standard, highlighting to Cleaning Manager any concerns, logging defects
Maintain high standards within the Wardroom and accommodation
Administration
To have responsibility for the safe and all master keys for Mess & Accommodation
Log any broken, damaged or site maintenance as needed
Ensure all paperwork and procedures are managed, recorded and completed
Conduct regular security and safety rounds of the mess as required by local regulations
Maintain responsibility for the mess notice boards and incoming/outgoing mail
Maintain and in-depth knowledge of the mess, its facilities, the establishment and local areas as required
Ensure all utilities within the accommodation have working White Goods, placing orders with manager for any defected
Person
Must have
Highly organised, methodical and forward thinking
Good problem solver and able to streamline processes with high attention to detail
Polite, well mannered and presentable
Intermediate to high computer skills including Microsoft Excel
Happy to support other teams during shift such as Front of House serving in Dining Hall if needed
Desirable
Working knowledge of military environment