Overview
The post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT). This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway. Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
Responsibilities
* Provide an administrative service to the Department
* To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.
* Answer incoming calls to the department.
* To book appointments for patients.
* Plan and organise our own work schedule with the use of appropriate planning aids, demonstrate good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
* Obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
* Answer queries in a timely and professional manner.
* Ensure that secure systems are in place for the storage of all resources including computerised information.
Qualifications
Essential criteria
* Good education to GCSE standard or equivalent experience.
* ECDL or equivalent.
* MS Word for Windows.
* NVQ Level 3 Administration or equivalent practical knowledge.
* Experience Essential criteria
* Experience of taking and recording meeting minutes.
* Experience of working within a team environment.
* Desirable criteria
* Working in the NHS in a hospital/private practice/GP setting.
* Provide general non-clinical advice.
Skills & Knowledge
Essential criteria
* Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
* Ability to communicate clearly
* Ability to follow clear instructions and feedback to senior staff
* Ability to work with minimal supervision
* Ability to prioritise workload
* Desirable criteria
* Understanding of medical terminology
* Knowledge of NHS targets
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