Responsibilities
:
First point of contact for client queries, including but not limited to:
1. Assistance with multiple trading platforms (desktop, mobile, browser)
2. Resolution of trade-related queries (order entry, trade execution)
3. Communication and escalation of high-level issues to relevant stakeholders
4. Relationship Management for key institutional clients
5. Project Management of platform and process enhancements
6. Other tasks including client training, general market research and development
Qualification & Skills
7. Strong knowledge of listed Equities, Options, Futures, and FX.
8. Analytical problem-solver with a passion for technology and financial markets.
9. Prior experience in international settlements or clearing operations is a plus.
10. Bilingual (English and German preferred).
11. University degree or higher.
12. At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street, London, EC3M 3BY
8 am – 5 pm, Monday – Friday
Benefits
13. Career support and development
14. Salary commensurate with experience
15. Performance-based discretionary cash bonus scheme
16. Discretionary stock grant
17. Group Life Assurance cover
18. Group Income Protection
19. Occupation pension scheme based on Gross earnings
20. Hybrid working model
21. Above statutory annual leave, increasing with service
22. Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
23. Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
24. Corporate events
25. Travel season ticket loans
26. Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!