Job Description
About the Role
We are seeking a motivated and organised Care at Home Coordinator to support the effective delivery and continuous improvement of our Care at Home service. The postholder will play a key role in coordinating staff deployment, responsibility for Scheduling and live monitoring across Care at Home, managing referrals, monitoring performance and quality, and ensuring services are delivered in line with statutory requirements, policies, and procedures.
Please note the job profile is currently under review. The responsibilities detailed below describe the changes.
Key Responsibilities
As Care at Home Coordinator, you will:
* Line manages the Scheduling team.
* Screen, prioritise and allocate referrals to Care at Home staff, ensuring appropriate and effective deployment.
* Responsible for the Scheduling of Care at Home care within the tool CM2000 by ensuring there all service users are allocated Home Carers to provide their care.
* Highlighting gaps in schedules due to absence, or vacancies.
* Responsible for live monitoring the service by ensuring Home Carers are clocking in and out of visits.
* Highlighting if visits are routinely going over or under the allocated time slot for a service user.
* Participate in case file audit activity to ensure compliance with case recording and quality standards
* Performance manage processes to meet local improvement targets and statutory performance indicators
* Support the ongoing development and quality monitoring of the service, driving continuous improvement
* Respond to and undertake complaints and investigations relating to service delivery and staff conduct, making recommendations for resolution where appropriate
* Monitor service delivery, identify trends and report on service quality issues
* Undertake absence management processes in line with Council policies
* Ensure all services are delivered in accordance with policies, procedures and best practice
* Line manage Care at Home staff, including training, support, performance management and implementation of Council policies and procedures
* Support managers with Care inspectorate activities and other service priorities.
About You
You will have:
* Experience of working within health and social care services, ideally Care at Home or a similar setting
* Knowledge of assessment, care planning and statutory performance requirements
* Experience coordinating staff, managing workloads and meeting performance targets
* Strong communication, organisational and problem solving skills
* Experience dealing with complaints, quality issues or audits
* The ability to monitor performance data and identify service improvements
* Confidence in managing staff and applying HR policies, including absence management
Why You’ll Love Working with Us
* Supportive team culture where your ideas and contributions are valued.
* A chance to make a real difference in people’s lives every single day.
* Opportunities for growth and development in a caring and professional environment.
* Be part of a service that’s constantly evolving to meet the needs of our community.
What is the work pattern?
* Flexible work pattern – required to work weekends/evenings. The Scheduling team work between 7.30am – 10pm, 7 days a week, therefore there is a requirement for postholder to be able to work weekends/evenings to cover Supervisions and carry out duties of role.
* Will be required to join an on call managers rota for escalation purposes
If you’re ready to be part of something meaningful and want to work in a place where you’re truly valued, we’d love to hear from you!
Requirements
This post is considered as Regulated Work with Adults under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here .
Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.
Responsibilities
The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975.
Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act.
In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
Benefits of Working With Us