Quality Specialist & Business Intelligence, Strategic Initiatives MENA Stores
Job ID: 3040148 | Afaq Q Tech General Trading
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground zero.
Quality of Meat, Seafood, Produce, and Perishable items is a critical objective for Amazon Ultra-Fast-Grocery (UFG) business and a key differentiator for Amazon UFG customers. The Category Quality team is responsible for ensuring we meet and exceed high quality standards. Your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce, and Perishable items daily. Beyond day-to-day inspection, you will drive process improvement initiatives and participate in stakeholder meetings.
You will play a crucial role in improving customer satisfaction, enhancing buying efficiency for Fresh produce, and reducing damage or expiry due to poor produce quality. This involves collaboration with internal teams, including in-stock managers, vendor managers, store operation managers, and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to manage daily operations and drive continuous process improvements and automation.
In compliance with Saudi Arabia's labor laws, this position is open to candidates who meet the nationality criteria stipulated by local regulations.
Key job responsibilities
1. Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishables during inbound at Amazon stores, hubs, and vendors' sites.
2. Reject damaged or defective items back to the vendor.
3. Record rejected items during inbound (by item, vendor, quantity).
4. Audit quality during picking & packing performed by LPC associates.
5. Monitor packaging standards during packing.
6. Perform daily audits of bins and share reports with stakeholders.
7. Train store and hub associates on quality, SOPs, and packaging.
8. Work may require weekends but not exceeding 40 hours per week.
Desired Traits
* Attention to detail and operational excellence.
* Strong interpersonal skills for building collaborative relationships.
* Accuracy in data handling and reporting.
* Problem-solving mindset with ability to implement process improvements.
* Initiative-taking, responsibility handling, and travel willingness.
* Calmness under pressure and clear communication skills.
BASIC QUALIFICATIONS
* Bachelor's degree.
* Fluent in Arabic (reading, writing, speaking).
* Knowledge of Excel and PowerPoint.
* Strong communication skills.
* HACCP, PIC 3 certification by SFDA / Highfield Food Safety Level 4, ISO 22000, GMP.
* Knowledge of fruits and vegetables quality specifications and familiarity with Riyadh F&V Market and farms.
* Proficiency in Microsoft Office Suite, especially Excel.
PREFERRED QUALIFICATIONS
* Experience in online retail.
* Experience with analytical tools such as Google Analytics, SQL, or HTML.
Amazon promotes an inclusive culture. If you require workplace accommodations during the application, interview, or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
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