Our client currently has two very exciting opportunities to join their collaborative, fast-paced, welcoming and supportive team based in Central London.
The role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.
We are looking to actively engage with candidates who:
* Have a naturally warm, helpful and empathetic nature
* Genuinely enjoy interacting with people and assisting them
* Can deliver outstanding customer experience
* Have strong and confident interpersonal, communication and PC skills
* Can demonstrate resilience in the work place and find it second nature to work hard and be conscientious
* Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)
* Can remain calm in pressurised situations
* Likes to keep busy, this is a role for someone with a strong work ethic
* Thrives in contributing to an efficient work place – a genuine team player
* Have a willingness to learn technical aspects to the role
* Have the ability to work independently and take initiative
Some of the responsibilities include:
* Acting as the first point of contact by answering all incoming phone calls.
* Provide high-quality customer service by handling daily inquiries and walk-ins.
* Check and respond to emails and online inquiries promptly.
* Manage appointments by scheduling, sending confirmations, and maintaining accurate records.
* Handle scanning and emailing of documents.
* Keeping accurate and up-to-date records in the system.
* Place and track orders
* Taking payments, raise invoices, and process refunds as needed.
* Manage incoming and outgoing mail, ensuring timely distribution and processing.
* Restocking rooms with consumable supplies, as needed.
* Conduct regular stock checks
* Assist in drafting and writing reports when necessary.
* Provide reception cover, particularly over lunchtime
(More detailed spec available):
Working Hours: 09:00-17:00 whilst on probation. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00. (Flexibility will be required to cover various locations and shifts to support the practice’s needs effectively).
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful