Job Title
Loan IQ Product Management Support
Location
Bromley, London
Position Summary
This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region, where Loan IQ and JIRA are integral to managing requirements, driving platform change, and supporting the loans administration lifecycle. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and loan trade lifecycle events, including the implementation of AI‑enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA‑specific regulatory, operational, and market considerations are fully reflected.
Key Responsibilities
* Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities.
* Translate global product direction into clear, EMEA‑relevant features, user stories, and backlog items.
* Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well‑defined and ready for delivery.
* Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies.
* Support the rollout of AI‑enabled capabilities within EMEA credit operations, including document processing, exception handling, controls automation, and human‑in‑the‑loop workflows.
* Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity.
* Participate in Agile ceremonies, including story refinement, sprint readiness activities, and delivery follow‑through.
* Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs.
* Act as a trusted link between global product teams, IT and EMEA business stakeholders, supporting alignment, openness, and adoption.
Qualifications
* Demonstrated understanding of Loan IQ functionality, including solution design, data model architecture and end‑to‑end platform testing.
* Experience working in Agile or scaled Agile environments.
* Experience supporting Product Owners or Product Managers in enterprise or financial services environments.
* Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA.
* Exposure to AI‑enabled or data‑driven solutions in regulated operational settings.
* Proven ability to organise complex information, apply analysis, and maintain high‑quality documentation.
* Comfortable working within a global, matrixed delivery model.
* Clear and thoughtful communication skills, especially when connecting global plans with regional needs.
What Success Looks Like
* EMEA regulatory and operational requirements are clearly represented in global product delivery.
* Delivery teams are supported with a consistent flow of well‑prepared, high‑quality work items.
* AI and automation solutions are introduced smoothly into EMEA operations and add clear operational value.
* Strong, trusting relationships across Global Product, EMEA Operations, and Technology teams.
* Fewer late‑stage changes, reduced rework, and smoother regional delivery.
Benefits
UK private healthcare for you and your family plus an annual health screen; competitive pension plan, life assurance and group income protection cover. 20 days of back‑up childcare and 20 days of back‑up adult care per annum. Flexible benefits and a wellbeing account, travel insurance, and critical illness cover. Access to an emotional wellbeing helpline, mental health first aiders, virtual GP services, and an Employee Assistance Program. Opportunity to donate to charities through payroll with a match from the bank. Access to an Arts & Culture corporate membership program with discounted entry to cultural institutions.
Equal Opportunity Statement
Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability.
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