Overview
At CGI, you will play a key role in ensuring the stability and performance of mission‑critical systems that support national security outcomes. As an Operations Support Manager, you will lead the delivery of secure, reliable support services within complex cloud environments, ensuring operational excellence and continuous improvement. You will manage day‑to‑day operational support services within secure cloud environments, ensuring high levels of service availability, stability and performance.
Responsibilities
* Lead & manage day‑to‑day operational support and service performance
* Oversee & resolve incidents, problems and service requests
* Coordinate & align support teams and delivery partners
* Engage & communicate with stakeholders to maintain service alignment
* Monitor & improve service performance, availability and reliability
* Identify & drive continuous improvement across support processes
* Report & present operational performance, risks and service issues
Qualifications
* Strong experience in operations or service support management within complex or secure environments, leading teams, managing service performance and driving improvements
* A good understanding of ITIL practices and cloud‑based infrastructure
* Proven experience in operations management and service support
* Strong experience in incident and problem management
* Excellent stakeholder communication and engagement skills
* Experience leading and coordinating support teams
* Knowledge of ITIL frameworks and best practices
* Understanding of cloud infrastructure environments
* Experience with service performance monitoring and reporting (desirable)
* Exposure to Oracle Cloud Infrastructure (desirable)
* Understanding of secure environments and compliance requirements (advantageous)
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
* Competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching)
Location & Security Clearance
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester or in Central London 5 days a week.
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