Our client are seeking an experienced Client Relationship Manager to oversee a diverse portfolio of corporate clients within the business travel sector. This role is focused on driving customer success, contract performance, retention, and identifying opportunities for growth while delivering high-quality service and measurable value.
You will act as the main point of contact for clients, working closely with internal teams across support, finance, and operations to ensure seamless service delivery.
Key Responsibilities
* Manage a portfolio of corporate clients, ensuring strong relationship and contract performance
* Drive customer satisfaction through proactive account and client management
* Build and maintain relationships across client organisations, from operational users to senior stakeholders
* Collaborate with internal teams to resolve issues and improve service and technology offerings
* Develop and implement account plans to support retention, growth, and performance improvement
* Support contract transitions, ensuring smooth onboarding and clear communication throughout
* Analyse customer data and travel trends to identify savings and optimisation opportunities
* Deliver client meetings (virtual and in-person), providing structured agendas, actions, and follow-ups
* Support client engagement sessions and training initiatives to improve adoption and satisfaction
* Stay informed on industry trends, market developments, and competitor activity
* Identify opportunities for upselling, retention, and new business development
* Provide regular reporting on account performance, risks, and opportunities to senior stakeholders
* Conduct regular meetings, as well as telephone and email communication.
Skills & Experience
* Account Management experience.
* Stakeholder management and influencing skills.
* Excellent written and verbal communication.
* Relationship-focused with the ability to build trust and credibility.
* Strong business acumen, analytical thinking, and organisational skills.
* Ability to manage multiple priorities and client deliverables.
* Commercial mindset with a focus on client growth and continuous improvement.
* Strong analytical and problem-solving abilities.
* Resilient and calm under pressure.