Careers Engagement Coach
Department: Employability and Entrepreneurship
Location: Manchester (On-site)
Type of Contract: Permanent
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Employability and Entrepreneurship Department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT.
The role: The Careers Engagement Coach is pivotal in enhancing student participation across campus programmes and initiatives. The role involves fostering connections, driving careers and employability attendance, and ensuring students fully benefit from the career opportunities provided through proactive and strategic engagement efforts. The Careers Engagement Coach will act as a key liaison between students and careers services, ensuring all eligible participants are identified and supported effectively.
Please note, we are unable to offer sponsorship for this position.
Location
Manchester
Appointment Type
Permanent
Department
Careers and Employability
Full-Time/Part-Time
Full-time
Hours
40hrs - ONSITE WORKING
Salary
£26,000-£30,000 + Discretionary Performance Bonus
Entity
GBS UK
Ref No
5127
Main Responsibilities
What the role involves:
Student Engagement
* Proactively enhance career service engagement through strategic communication and
* outreach initiatives aimed at increasing student attendance and participation.
* Develop and maintain a deep understanding of student needs to tailor outreach efforts effectively.
* Conduct follow-up calls, class visits, and one-on-one meetings to build strong relationships with students and encourage engagement.
Programme Promotion and Outreach
* Design and implement a diverse range of activities to drive awareness and engagement, including:
* Proactive calls, telephone and in-person.
* Follow up communications through email, SMS, or social media.
* Classroom visits and on-campus pop-up events.
* Identifying and reaching out to eligible students.
* Ensure participants’ eligibility for each programme is verified and recorded accurately.
Collaboration and Teamwork
* Work closely with campus colleagues, including programme coordinators, academic staff, and student services, to deliver impactful engagement initiatives.
Monitoring and Reporting
* Track engagement metrics, participation rates, and feedback to assess the impact of initiatives.
* Maintain accurate records of student interactions and programme eligibility.
Requirements
What Experience/Skills are required:
Essential:
* Minimum GCSE grade C or above in Maths and English (or equivalent).
* Demonstrable experience in outreach, engagement, or customer-facing roles.
* Proven ability to engage with diverse groups and drive participation in programmes or events.
* Strong communication and interpersonal skills, both written and verbal.
* Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines.
* A team player who collaborates effectively and shares best practices.
* Adaptability to work across different campuses and flexible hours, including occasional evenings and weekends.
Desirable:
* Experience in higher education or student support services is advantageous.
Other Information
What We Offer
* 25 days annual leave, plus 8 public holidays
* 1-day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. — Kira McCormack (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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