Sr Director, FSP 360 - UK (Hybrid) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Job Description JOB TITLE: Senior Director, FSP 360 SELECT ONE: Clinical Solutions JOB CODE: SH1688 BUSINESS UNIT (COMMERCIAL ONLY): REPORTS TO: Vice President, FSP 360; or designee JOB SUMMARY Oversees and leads the strategic aspects of the Global Functional Service Provider (FSP) models, working with business development and operational leads to execute and achieve target gross award revenue and profitability while ensuring the contracted services and expectations of all projects are carried out by the assigned project teams in accordance with executed contracts and customer expectations. Duties include strong internal and external relationships with primary FSP customers, leaders, strong operational strategic guidance, understanding of pricing models, staff utilization and realization of project revenue, support of growing resourcing models, guidance on improvements of processes and procedures to evolve FSP models, and strong management skills and industry knowledge in the FSP space. Responsible for partnering with business development and operational leads to design strategic solutions to support Global FSP models in order to drive profitable growth for the FSP Business Unit. The Sr Director, FSP360 represents the FSP business across assigned accounts and/or a singular function to ensure that robust strategic growth plans are developed and attained. Responsibilities include development of solid strategic plans to drive growth, solutions design, development and oversight. The incumbent also involves the necessary parties in the development and execution of those plans. The successful incumbent will expand and maintain relationships and is responsible for driving profitable growth. The Sr Director, FSP360 will operate in a transparent, proactive, collaborative environment. Company ethical standards and policies will be upheld. JOB RESPONSIBILITIES Uses own understanding of key market drivers to create and seize business opportunities, expand into new markets and and/or launch profitable endeavors. Develops solutions that best address customer needs while simultaneously coordinating the involvement of the necessary stakeholders inclusive of support, service and resource management in order to exceed key account performance objectives and the customer´s expectations. Partners with Business development to drive and oversee the development of account specific growth strategies and approaches for FSP. The incumbent must understand customer strategic plans and can readily create solutions that help the customer achieve their overall strategy and growth plans as well as those of the company. Collaborates with Business development to drives and oversees the development of account specific growth strategies and approaches. The incumbent must understand customer strategic plans and can readily create solutions that help the customer achieve their overall strategy and growth plans as well as those of the company. Establishes and commits a long-term business direction for his/her accounts or functions based on an analysis of systemic information and consideration of resource, market drives, organizational values and emerging economic, technological and regulatory conditions. Initiates and maintains strategic relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, etc.) who are willing to provide information, ideas, expertise and/or influence needed to advance understanding of business issues and achieve business goals. Highly collaborative, works to create cross-functional engagements and understandings with appropriate departments to align goals and approaches that facilitate smooth achievement of key account objectives, develop and execute change initiative that impact and influence the organization to be more customer centric. Translates strategic priorities into operational reality, aligning communication, accountabilities, resources capabilities and ongoing measurement data to ensure strategic priorities yield measurable and sustainable results. Provides strategic direction for an assigned group of customers to support and drive growth of the FSP model within Syneos Health. Partners with small to mid-size pharma; working within a single function. Supports EVP and VP, FSP 360 and acts as the primary strategic level consultant for BU leaders as they manage their specific FSP relationship. Provides strategic oversight for an assigned function within the FSP space to ensure operational excellence. Responsible for executing on global multi-year business plan that maps out projected growth of the FSP offerings. Supports Business Development strategies for an assigned group of customers that drive awards and market share growth via customer presentations, participation in bid defenses, collation of pertinent study conduct information, and networking. Collaborate with functional operations to provide FSP strategy and to review proposals for an assigned BU or multiple BU’s. Provides insight and recommendations on progress of assigned FSP functions/projects, via analysis of utilization and realization data, timelines, financial data and overall metrics. Provides inputs for status, resourcing, and tracking reports as well as functional area plans to senior management for development of process improvement plans or maintenance plans for high performing FSP projects. As necessary, manages escalations and difficulties, which may arise in project conduct between internal leaders and the customer. Facilitates team building and communication. May serve as a Company representative at professional meetings or seminars. Performs other work-related duties as assigned. Minimal travel may be required (up to 50%) QUALIFICATION REQUIREMENTS (please indicate if ‘preferred’) BA/BS in business management, life sciences, or equivalent combined education and experience. MBA or higher degree preferred. Experience actively managing financial and operational aspects of functional areas. Thorough knowledge of operations, finance, proposals, and the overall industry required. Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail. Flexibility and the ability to mentor and manage new senior level staff and to handle multiple tasks to meet deadlines delivering high quality work in a dynamic environment. Strong presentation, documentation, and interpersonal skills as well as a team-oriented approach. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000 Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.