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Claims Handler Role at a Dynamic Loss Adjusting Organisation
An experienced Claims Handler is required to join a vibrant, nationwide loss adjusting organisation specializing in building claims solutions. You will be part of a busy team managing your own caseload of property claims.
Responsibilities:
* Answer incoming calls and handle electronic instructions.
* Communicate with customers, clients, and insurers via phone, email, and written correspondence.
* Resolve technical insurance questions from clients.
* Monitor the progress of claims within deadlines.
* Assess claims to determine liability and make acceptance or decline decisions within delegated authority.
* Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring providers.
Required Experience:
* Cradle-to-grave property/building claims handling experience - Essential
* Excellent customer service skills in a telephone environment - Essential
* Ability to work within targeted environments - Essential
* Diary management experience - Essential
* Experience in booking and arranging appointments - Essential
* Ability to manage and prioritize workload - Essential
* Experience handling challenging situations and complaints - Essential
* Strong empathy skills for customers experiencing losses due to fire, flood, or water damage - Essential
Salary & Benefits:
* Up to £28,000 per annum
* Additional flexible benefits including 25 days holiday plus the option to buy extra days
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